Reference

What You Agree To When You Use 9buddy

These terms set out the rules that apply to your 9buddy account — how it works, what we expect from you, and what you can expect from us.

Account holder rulesDANA, OVO, GoPay wallet termsDeposits and cashoutsAccount access and suspensionDispute process

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How These Terms Apply to Your Account

9buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 9buddy, you confirm that you have read, understood, and agree to these terms. They apply each time you log in, make a deposit, request a cashout, or place a wager through our platform. We may update these terms from time to

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time — when we do, the revised version goes live on this page and takes effect immediately. Continuing to use your account after any update means you accept the changes. These terms apply to account activity conducted through the mobile browser and our supported apps. Payments
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connected to your account — whether via DANA, OVO, or GoPay — are subject to the transaction conditions set out in the relevant section below. Players in Depok and across Indonesia access the platform under the same terms, and eligibility depends on applicable local law. If
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any part of these terms conflicts with a specific promotion's rules, the promotion's rules take priority for that promotion only. We reserve the right to suspend or close an account that breaches these terms, including misuse of the wallet top-up or cashout flow.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account under these rules, our support team is here. You can contact us through the live chat in the app, via email, or through our social channels. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget inside your account on the app or mobile browser. Our team handles terms queries, account access questions, and wallet dispute requests.

Email Support Send your account details and your specific terms question to our support address. Useful for written records when raising a formal dispute or cashout issue.

Social Channels Reach us through our official social accounts for general terms questions. For account-specific issues like DANA, OVO, or GoPay transaction queries, use live chat.

YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Your account data stays tied to the registered wallet you set up at sign-up — DANA, OVO, or GoPay. We keep transaction records for as long as required under applicable regulations, and you can request a summary of your activity through live chat. Account security runs through a one-time PIN sent to your registered number each time you log in from a new device. If you want to update your registered wallet or email, the change request goes through our support team with ID verification.

Data Retention We retain your transaction history and account records in line with regulatory requirements. You may request an activity summary at any time through live chat or email support.

Account Security Every login from a new device triggers an OTP to your registered mobile number. This step applies whether you access through the mobile browser or a supported app.

Wallet Changes Switching your linked wallet — from OVO to GoPay, for example — requires ID verification through our support team. We do not allow wallet reassignment without this step.

Requesting Changes To update registered details or dispute a transaction record, contact support via live chat. We confirm all account changes in writing to your registered email address.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account. If your question is not covered here, use the live chat inside your account for a direct answer.

These terms apply from the moment your account is created. By completing registration and linking a payment method like DANA, OVO, or GoPay, you confirm your agreement with the current version.

We post the updated version on this page. Continuing to log in or make a deposit after the update means you accept the revised terms. We recommend checking this page periodically.

Yes. Accounts that breach the terms — including suspected misuse of the DANA or OVO top-up flow, or fraudulent cashout requests — may be suspended while we investigate. We notify you via your registered contact.

Contact our support team through live chat with your transaction reference. For GoPay or OVO cashout disputes, we cross-check our records before issuing a resolution, usually within one business day.

These terms set the framework for account conduct. Game-specific rules — such as how wagers are settled on Live Baccarat Gold or Crash Countdown Round — are governed by the individual game provider's rules displayed in-game.

Access depends on local law and is available only where permitted in eligible regions. We do not make eligibility claims beyond what local regulation allows in your area.

What You Agree To When You Use 9buddy

Reach Us About These Terms

How We Handle Your Account and Data

Common Questions About These Terms

01 When do these terms take effect for my account?

02 What happens if 9buddy updates the terms?

03 Can my account be suspended under these terms?

04 How do I raise a formal dispute about a transaction?

05 Do these terms cover gameplay rules for slots or live casino tables?

06 Is access to 9buddy available in all regions of Indonesia?

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