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Our Legal Terms and What They Mean for You

These terms set out how 9buddy operates, what you can expect from us, and what we ask of you. Access to our platform depends on local law and is available only where permitted in your region — including for account holders in Depok and…

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How Our Terms Apply to Your Account

9buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 9buddy, you agree to use the platform only where local law permits. We do not extend access to regions where online gaming is restricted, and it is your responsibility to confirm eligibility under the laws that apply to you. Our

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payment rails — DANA, OVO, and GoPay — are available to verified accounts in supported regions; wallet transactions are processed through those providers under their own terms, which sit alongside ours. We retain account data for as long as your account is active and for a
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period after closure as required by applicable regulations. Any changes to these terms are posted on this page, and continued use of the platform after a change is posted constitutes acceptance. If you disagree with an update, you may close your account before the effective date.
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We aim to keep this page current and will flag material changes clearly at the top of this section.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, want to request a copy of your data, or need to report a concern, our support team handles legal and account queries directly. We respond to formal requests as promptly as our team allows, and we will confirm receipt of any written data or account request within a reasonable period.

Live Chat Open the chat widget in your account dashboard for the fastest path to our support team on any account or policy question.

Email Support Send formal data requests or legal queries to our support address found in your account settings under Help & Contact.

Account Help Centre Our Help Centre covers account verification, wallet queries, and policy questions with step-by-step guidance for each topic.

ACCOUNT SECURITY

How We Protect Your Data and Account

We take a straightforward approach to account security and data handling: collect what we need, protect it properly, and give you clear ways to access or remove it. SSL encryption covers all data in transit between your device and our servers. Account login uses OTP verification tied to your registered mobile number, so access requires both your credentials and your phone. We do not sell personal data to third parties, and we do not share wallet details — including your DANA, OVO, or GoPay account numbers — outside the transaction flow.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regulations. You may request deletion at any time.

Cookie Policy

We use cookies to keep your session active and to remember your preferred language and payment method. You can manage cookie preferences in your browser settings at any time.

Account Security

OTP login verification is required on each new device. If you notice unrecognised access, contact support immediately to freeze your account while we investigate.

Data Requests

To access, correct, or delete your personal data, submit a request via Live Chat or email. We will confirm receipt and respond within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Account registration is open to adults in regions where local law permits online gaming. It is your responsibility to confirm that access is lawful where you are located before registering.

Contact our support team via Live Chat or the email address in your account settings. We will confirm your identity, then provide a summary of the data we hold on your account.

Yes. Submit a deletion request through Live Chat or email support. We will process the closure and remove personal data, retaining only what applicable regulations require us to keep.

We do not store your full e-wallet credentials. After account closure, any transaction references are retained only for the period required by regulation, then removed from active systems.

We post updates directly on this page and flag material changes at the top of the section. Continuing to use the platform after the effective date means you accept the revised terms.

We use session cookies to keep you logged in and preference cookies for language and payment settings. You can disable non-essential cookies through your browser settings at any time.

Our Legal Terms and What They Mean for You

Reach Us About Legal or Account Queries

How We Protect Your Data and Account

Data Retention

Cookie Policy

Account Security

Data Requests

Common Questions About Our Legal Terms

01 Who can open an account on 9buddy?

02 How do I request a copy of my personal data?

03 Can I ask 9buddy to delete my account and data?

04 What happens to my DANA, OVO, or GoPay details after I close my account?

05 How will I know if the terms change?

06 What cookies does 9buddy use and can I turn them off?

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