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How 9buddy Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as needed.

Account Data ProtectionDANA · OVO · GoPay TransactionsYour Rights, Clearly StatedIndonesia-Applicable Policy

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a correction, or need to know what information we hold on your account, our support team is available to help. Reach out through any of the channels below and reference your registered account.

Team online

Live Chat

Start a chat directly from your account dashboard. Available around the clock — the fastest path to a privacy or data question answered.

Email Support

Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record quickly.

Account Help Centre

Log in and visit the Help section for self-service options including data access requests and cookie preference management.

What This Privacy Policy Covers

9buddy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 9buddy, we collect the information needed to run your account: your name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify your

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identity, and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete your transaction. We retain your account data for as long as
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your account is active and for a period after closure as required by applicable regulations. If you are in Depok, Denpasar, or anywhere else in Indonesia, this policy applies to you where local law permits. Cookies and session data are used to keep you logged in
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across devices and to remember your preferences — you can manage cookie settings through your browser at any time. Any updates to this policy will be communicated through your registered account contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at 9buddy. Here is what that looks like in practice — from the moment you register to how we handle a data request.

Account Security

Your account is protected with encrypted login sessions and OTP verification. We do not store raw payment credentials — DANA, OVO, and GoPay handle their own authentication on their side.

Cookie and Session Data

We use session cookies to keep you logged in across your phone and browser without asking you to re-enter details every visit. You can clear or block cookies through your device browser settings at any time.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regulatory requirements. You can request a summary of what we hold at any time.

Your Rights and Requests

You have the right to access, correct, or request deletion of your personal data, subject to local law. Submit a request through live chat or email and we will respond within a reasonable timeframe.

Privacy Policy — Common Questions

Straight answers to what our account holders ask most about data, privacy, and their rights on 9buddy.

We collect your name, contact information, and the payment details needed to process transactions via DANA, OVO, or GoPay. We collect only what is necessary to run your account securely.

We share data only with payment processors like DANA, OVO, and GoPay — and only the information those services need to complete your transaction. We do not sell your personal data.

Your data is retained while your account is active and for a period after closure as required by applicable regulations. You can contact support to ask about the specific retention period for your account.

Log in and use the Help Centre, or contact us via live chat or email. Reference your registered account details and we will process your request in line with applicable local law.

Cookies keep your session active across your phone and browser so you do not need to log in repeatedly. You can manage or clear cookies through your browser settings at any time without losing your account.

After account closure, we retain your data for a defined period as required by applicable regulations, then remove it from active systems. Contact support if you want details specific to your account.

How 9buddy Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Account Security

Cookie and Session Data

Data Retention

Your Rights and Requests

Privacy Policy — Common Questions

01 What personal data does 9buddy collect when I open an account?

02 Does 9buddy share my data with third parties?

03 How long does 9buddy keep my account data?

04 How do I request access to or deletion of my personal data?

05 How does 9buddy use cookies on my device?

06 What happens to my data if I close my account?

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